Reimbursement for Care
GeoBlue makes every effort to direct travelers to facilities with which they have a direct financial relationship so that travelers do not incur out-of-pocket costs. However, this is not always possible in all locations abroad and is sometimes necessary to pay up-front and file a claim for reimbursement.
Student Claims (non-Kellogg Students)
To expedite your claim with GeoBlue:
- Students can submit claims electronically through the GeoBlue app or Member Hub at .; review How to submit an eClaim for a tutorial. Remember, to access the app or Member Hub, students must register by using their unique certificate number assigned after enrollment
- Before submitting your claim, log into the Member Hub and verify where you want the check sent. It is recommended that any reimbursement be sent to a permanent address instead of an address abroad. To verify or change your address, log into your account at click on Enrollment Details, Edit Contact Information, and Submit
- All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment.
- Claims should be filed as soon as possible after the service has been rendered to ensure timely payment. All claims need to be filed with GeoBlue within twelve (12) months of the date of service.
For questions or concerns, refer to the GeoBlue Student Member Guide or contact GeoBlue’s customer service at 1.844.268.2686 (students) or customerservice@geo-blue.com. Email globalsafety@northwestern.edu if you have a concern about your claim that is not adequately addressed by GeoBlue's customer service team.
Kellogg Student Claims
To expedite your claim with GeoBlue:
- Kellogg students and other students traveling on Kellogg Programs should complete the Kellogg student blanket claim form , attach the documentation described below, and submit items to GeoBlue by email at: claims@geo-blue.com
- The 12 digit Kellogg Group ID number, GTB9999NWBKT, has been prefilled on the form.
- All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment
- Claims should be filed as soon as possible after the service has been rendered to ensure timely payment; all claims need to be filed with GeoBlue within twelve (12) months of the date of service
Employee Claims
To expedite your claim with GeoBlue:
- Employees should complete the employee claim form , attach documentation and submit items to GeoBlue via email at: claims@geo-blue.com or fax at +1.610.482.9623
- When completing the employee claim form, use the 12 digit Group ID Number: QHG9999NWBTY
- A spouse or dependent submitting a claim must reference the employee's name on the claim form under “Name of Insured Member”
- All claims must be accompanied by an itemized bill including the name and address of provider (doctor, hospital, lab, ambulance service, etc.), name of patient, date(s) of service, amount charged for each service, total amount charged and diagnosis or reason for treatment
- All claims should be filed within six (6) months of the date of service
For questions or concerns, refer to the GeoBlue Employee Member Guide or contact GeoBlue’s customer service at 1.888.412.6403 (Employees) or customerservice@geo-blue.com. Email globalsafety@northwestern.edu if you have a concern about your claim that is not adequately addressed by GeoBlue's customer service team.